Responsibilities
1. Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
2. Repairs, installs, and uses all currently supported instrument models and accessories; gains knowledge of applications software; calibrates instruments for optimal performance.
3. Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
4. Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
5. Establishes and maintains prompt professional communications with customers and internal resources.
6. Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
Qualifications
Education:
7. Associates Degree in Engineering, or other science related field preferred, or HNC/HND in Electronics/Engineering.
Experience:
8. Proven experience with installation, performance maintenance, troubleshooting, support and/or end user utilisation of scientific instrumentation, preference for TA Instruments product suite (Thermal, Rheology, Microcalorimetry)
9. Ability to perform effective system level troubleshooting from service documents and remote support
Competencies:
10. Must possess a strong customer focus
11. Communicate with different expertise levels appropriately and change your approach to meet customers’ needs
12. Personal sense of integrity and trust; ethical practice
13. Must be independent and able to make decisions quickly and decisively
14. Effective time management skills, must be able to multitask.
15. System level approach to problem solving
16. Analytical mindset with a strong drive to resolve open issues
17. Excellent verbal and written communication skills
Travel:
18. A clean driving license and a valid passport will be required
19. This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required