Robert Half are working with a fast growing start-up Financial Services firm who are looking for an Operations Analyst to join their Operations team. This is a pension finding business. As part of the Operations Administrator team, you will be ensuring that the customers receive an excellent service when starting their Pension Finding journey, this will include making sure they are kept updated throughout the pension finding process. As an operations analyst, you need to be thorough and be willing to go that extra mile, even when information is not readily available. You'll need to be a self-starter who can adapt and learn quickly. Operations Administrator - Financial Services - Remote / London Office Available Responsibilities Manage the end-to-end pension finding process, ensuring a seamless experience for the customers. Communicate regularly with customers to keep them informed of progress Conduct independent research to identify and verify the details of relevant employers and pension Conduct outbound calls to pension providers and employers. Ensuring information about customer's pension is accurately recorded and communicated. Provide feedback on current processes and contribute to improvement of operations. Requirements Experience in a customer service role Experience completing administrative tasks Experience using a CRM such as Salesforce/Hubspot Experience in the pension/finance industry If you are looking for a new role and you would like to hear more. Apply here and one of the team will be in touch. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself