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You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, focus on developing your people skills—building a team that delivers when needed.
This is a well-balanced management role with clear accountability. You’ll understand expectations and know who to turn to for support. Whether you have supervisory experience or are looking to step up, it’s a great opportunity to get closer to your team and grow your skills.
What you’ll be doing
Our purpose, driven by our passion for food, is to serve and help every customer.
As a Customer Experience Leader, your role is to delight and inspire customers from the car park to checkout. Whether collecting online orders, shopping for essentials, or filling up with petrol, you’ll ensure they enjoy the best experience. Reporting to the Lead Customer Experience Manager, you’ll focus on operational in-store management, ensuring smooth daily operations.
You’ll manage a medium to large in-store team—assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively, and assisting with recruitment. You’ll be a visible leader on the shop floor, role-modeling training and fostering a welcoming, safe environment where colleagues feel empowered to challenge the status quo.
What success looks like
Here’s how you’ll know you’re developing:
* Supporting the Lead Customer Experience Manager to improve customer and retail outcomes
* Collaborating with another Customer Experience Manager to share ideas and ensure smooth shift handovers
* Providing honest, timely feedback to your team
* Helping your team empathize with customers and pride in service delivery
* Making decisions confidently and at pace, even without all the answers
About you
We’re open to your career trajectory. You’re likely already managing or supervising in a fast-paced environment and confident handling daily challenges—your team depends on you!
You should share Sainsbury’s enthusiasm for technology, as we leverage digital solutions for stock management, rotas, and more.
Most importantly, you’re motivated to develop, dedicated to inspiring others, and passionate about customer service—core to our stores’ success.
Where next?
Our in-store management structure is designed to support your progression. You’ll receive a tailored induction, training plan, and ongoing coaching to help you succeed and develop further.
Potential career paths include moving into Lead Manager roles in Food, Customer Experience, Clothing, or Merchandise, or advancing toward Store Management or leadership roles across Sainsbury’s family brands like Habitat, Tu, Argos, Sainsbury’s Bank, and Nectar 360. We’re committed to unlocking your potential.
Added benefits
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:
* 10% shopping discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on paydays
* Free food and hot drinks in stores
* Generous holiday, maternity, and paternity leave
* Matching 4-7% pension contributions
* Sainsbury’s share scheme at discounted rates
* Wellbeing support: emotional, legal, and financial advice
* Colleague networks for professional growth
* Cycle to Work scheme for bikes and accessories
* Special offers on gyms, holidays, retail vouchers, and more
Click ‘apply’ to begin your Sainsbury’s journey.
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