Our reception team is the first point of contact for our patients and other visitors to the practice. As such, members of the reception team must maintain high standards of professionalism and friendliness. The post holder will: Be responsible to the Practice Manager for their actions, responsibilities and work Work with the wider practice team to ensure the highest standards of service delivery In conjunction with the practice manager, identify his/her own training and development needs and participate in periodic appraisals. Key Duties and Responsibilities Reception Greet patients at the front desk, dealing with patients in a pleasant and accommodating manner Make appointments for patients whether via telephone or face to face Answer the telephone in a polite manner and make telephone calls to patients as needed Open up the reception, check emails, etc. at the start of business each day Ensure that the reception areas and waiting areas are clean, tidy and welcoming at all times Be able to use the practices computer system effectively and efficiently Ensure that the Practice Manager is kept up to date about any patient complaints, compliments or other comments Complete any other reasonable duties requested by the Practice Manager General Participate in practice meetings (including minute taking), and attend/complete internal and external training as required Comply with the practices health and safety policy and safeguard the health and safety of all staff, patients and visitors to the practice Comply with the practices confidentiality procedures, and observe strict confidentiality when dealing with patients and other parties Comply with the practices data protection and data security policies Maintain professional attire and a professional manner and appearance Be flexible with hours of work to cover sickness and holidays, if required, which may sometimes be outside of the post holders normal working pattern. Job descriptions and individual responsibilities may be amended from time to time.