Wirral University Teaching Hospitals NHS Trust
An exciting opportunity has arisen to be a part of our pivotal Patient Flow Team.
We are seeking highly motivated individuals who like to work in a fast-paced environment to join our busy 24/7 Patient Flow Team, assisting in the day-to-day operational management of patient flow across the Trust, which covers two sites.
The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation.
The post demands excellent communication skills, as it involves internal and external reporting to be completed pre and post operational capacity meetings, along with excellent customer care service skills.
Flexibility and the ability to adapt to change quickly are essential to the role, as is the ability to perform in a high-pressure environment.
The post involves a high level of calls, administration duties, internal and external reporting, booking patient transport, and using hospital IT systems; therefore, the ability to work well under pressure and meet deadlines is essential.
The post holder will be required to work on a rotational basis, including nights, weekends, and holidays. Hours cover early, late, and night shifts.
Main Duties of the Job
Please see the job overview and attached job description for further information about the Patient Flow Clerk position available with WUTH.
About Us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula, which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales, and the wider North West footprint.
We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus, or ferry, and is within easy reach of the major cities of Liverpool, Chester, and Manchester, as well as neighbouring North Wales.
Job Responsibilities
Please see the job overview and attached job description for further information about the Bed Bureau Clerk position available with WUTH.
Person Specification
Knowledge and Skills
* Organisational skills
* Ability to work independently under pressure
* Effective written and verbal communication
* Computer and keyboard skills
* Knowledge of confidentiality guidelines
Qualifications, Specific Experience & Training
* 5 GCSEs or equivalent
* NVQ Level 3 in customer care or equivalent, ECDL or equivalent
* Clerical experience or experience of dealing with the general public
* Experience working under pressure
* Experience working within an NHS setting
Personal Attributes
* Ability to work well in a team
* Self-motivated
* Ability to deal with conflict calmly and with a high level of professionalism
* Ability to adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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