Pensions Administrator Associate Middlesbrough Hybrid Full Time Permanent Ref: 002612 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administrator business continues to grow and we are now looking for an outgoing and organised Pensions Administrator to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar administrative or customer service role where they have gained knowledge and experience of MS Office products or a recent graduate looking to embark on a career in pensions. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector. Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. Learn more here: Our Services The Role As a Pensions Administrator with XPS you will: Updating relevant pension administration databases and systems. Logging and scanning post/correspondence. Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries. Receiving and handling internal and external telephone queries. Running automated systems calculations. Performing manual benefits calculations. Producing letters to ‘draft standards’ via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking. Returning original documentation and certificates to customers. Amending of, and with experience developing into checking non-financial work e.g. change of address. Developing a basic knowledge and awareness of their clients and associated schemes. Assisting the team with project related work e.g. bulk mailshots to scheme members. Working closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets. Your Profile Essential Criteria Recent Graduate or Good level of education with a minimum Grade 4/C in GCSE Maths and English, or equivalent. Excellent organisational and planning skills. Ability to work in advance of deadlines and prioritise multiple tasks. Able to see projects/tasks through to completion within given timescales. Willingness to learn. Able to follow instructions, procedures, policies and assimilate information quickly. Able to take ownership and responsibility for own work. Enthusiastic, positive and flexible approach to work. Effective interpersonal skills. A high degree of accuracy and attention to detail. Good oral and written communication skills. An active listener and able to follow through on instructions. Able to work as part of a multi-disciplined team. Good problem-solving skills. Able to recognise the need for a customer-focused approach. What We Offer: Find out more about Life at XPS and Our People Approach. Typical benefits can include: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme What Next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly. Please discuss with the recruitment team if you require any adjustments to the recruitment process. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued.