Are you a proven Quality Manager with strong customer management skills and a passion for driving improvements? This is a crucial role in a well-established manufacturing company that is undergoing positive transformation under new leadership. Backed by a highly successful group, the business is assembling a new team to tackle key challenges and elevate its customer service and quality standards. This is an exciting opportunity to make a real impact and be part of a forward-thinking management team with strong long-term prospects. The Role As Quality Manager, you will be responsible for ensuring quality excellence across the business. You’ll lead problem-solving initiatives, work closely with customers, and drive a proactive quality culture. Key responsibilities include: Problem-solving and root cause analysis (RCA, non-conformance, corrective actions) Customer communication and management – ensuring customer satisfaction and swift issue resolution Auditing and compliance – maintaining ISO 9001 and other relevant standards Implementing quality processes – quarantine, CAPA (Corrective and Preventive Actions), and process improvements Collaborating with cross-functional teams – ensuring quality is at the heart of operations What We’re Looking For Proven Quality Manager from a manufacturing background Strong problem-solving expertise – root cause, corrective actions, non-conformance Experience managing customer quality issues and driving resolutions Knowledge of ISO 9001 auditing and compliance A proactive leader who thrives in challenging environments This is a fantastic opportunity to join a company on an exciting journey of change. If you’re a hands-on Quality Manager who loves problem-solving and improving standards, we want to hear from you To apply, please get in touch today