Main purpose of the post:
Working on our partnership project with LEAP (Local Energy Advice Partnership) Offering residents either a home visit or telephone energy assessment throughout Caerphilly. This role provides an exciting and rewarding opportunity to help the charity address fuel poverty.
This role requires a relevant Level 3 Energy Awareness qualification or willingness to complete it within 6 weeks of your start date.
Key Responsibilities:
• Helping people with various difficulties with their energy bill.
• Installation of simple energy saving measures including LED lightbulbs, radiators covers, chimney balloons.
• Knowledge of energy tariffs
• Provide day-to-day energy efficiency hints and tips to ensure residents heating systems are set up to keep warm and save money.
• Provide energy advice.
• Generating referrals through attending network events or meetings.
Administration Skills ·
• Updating online diary with appointments
• Responding and creating emails
• Assist in completion and organisation of hospitality diary and bookings.
• Planning and arranging weekly home visits.
PERSONAL SPECIFICATION:
• Access to a car- essential for the role
• Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as Age Connects Torfaen will provide full training to the successful candidate.
• Excellent IT skills
• Excellent communication and customer care skills, in-person, telephone and written
• Display empathy, be polite and have good listening skills
• Able to multi-task and prioritise own work-load
• Able to work well under pressure and have excellent time management skills
• Understand the necessity for confidentiality
• Ability to work in the community and deliver talks about our Energy Advice Project
Other Responsibilities
To meet for regular supervision with Line Manager and to attend Staff Meetings
To participate in developing and maintaining good public relationships
To promote a positive image of Age Connects Torfaen to other agencies and the general public.
To work in accordance with Age Connects Torfaen policies and procedures.
All employees are required to adhere to the Age Connects Torfaen Covid 19 guidelines and procedures.
This is a part time post and will require some flexibility in working patterns.