Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
The Senior Service Growth & Business Manager Europe will report to the Regional Service Director and will be responsible for driving service revenue growth through collaboration with sales and marketing teams. This role involves enhancing and expanding service offerings and capabilities for our customers. The Senior Service Growth Manager will also manage Field and Remote Service Support staff to ensure high levels of customer satisfaction and drive service sales growth.
What will you be doing?
1. Developing a Strategic Service Growth Plan with the Service Operations team, defining projects, measures, and objectives, along with revenue and margin achievements. Developing and implementing strategies to grow the service business, including identifying new service opportunities and optimizing existing offerings.
2. Conducting market analysis, understanding market trends, customer needs, and the competitive landscape to inform service growth strategies, budget management, and reporting.
3. Implementing uniform warranty coverage and service contract offerings, including terms and conditions, throughout the network.
4. Enhancing and expanding Field and Remote Service Support by streamlining operations to improve efficiency, enhance service delivery quality, increase customer satisfaction, and drive service sales, setting key critical metrics to measure performance.
5. Building and maintaining strong relationships with key customers to understand market needs and ensure high levels of customer satisfaction.
6. Partnering with Finance to enhance current financial systems to minimize revenue leakage and develop reporting mechanisms to inform on service growth, as well as collaborating with other partners/departments, such as Sales and Marketing, to align service growth strategies with overall business goals.
What will you need to be successful?
1. Bachelor’s degree or equivalent experience in Engineering, Business Administration, or related field.
2. Master's Degree or equivalent experience: nice to have.
3. English native or proficient.
4. Preferred experience in the Medical Device Industry.
5. Commercial experience in Sales Roles.
6. Experience managing teams working at Regional/International levels.
Skills:
1. Great communication skills, flexibility, and analytical problem-solving capabilities in a results-oriented environment.
2. Innovative and creative – open to new ideas and flexible in approaches.
3. Detail-oriented with the ability to independently validate and analyze data and manage multiple priorities in a fast-paced environment.
4. Team management experience as a Manager.
Travel requirements: 25% (Local and international).
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
* Inclusion, Diversity, and Equity: Committed to Welcoming, Celebrating, and Thriving on Diversity.
* Your Future: Generous annual bonus, Save As You Earn share options, pension plan, healthcare insurance.
* Work/Life Balance: Healthcare Insurance, Pension Plan, Meal allowance, Flexible Vacation and Time Off, Paid Holidays, and Paid Volunteering Hours.
* Flexibility: Hybrid Working Model (For most professional roles).
* Training: Hands-On, Team-Customised, Mentorship.
Applications:
If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you. We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers, and their patients. We value the diversity of our people and welcome applications from everyone.
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