About The Role
It’s an exciting time to join the Alliance ICT department. We’re about to embark on a 10 year contract with BT to deliver our managed services across Devon & Cornwall and Dorset Police Forces. Alongside the new contractual arrangements, we’re restructuring our ICT department to align our people resources to manage the contract delivery and develop new key areas to deliver a forward-thinking, proactive, and results-oriented service to our customers and stakeholders.
Digital engagement forms one of three new teams within ICT. Digital delivery and digital innovation are the other two. The ICT Digital Engagement Manager has responsibility for the supply of ICT services through in-house resources and third parties, managing contracts, setting commercial and performance targets, and ensuring performance delivery across the supplier remit. The digital engagement team encompasses:
* a commercial team with responsibility for procurement, contracts, licensing, and service management
* a business partner team with responsibility for customer service and stakeholder engagement
* a project management office with responsibility for resourcing and delivering major ICT changes
About you:
An experienced and successful leader and manager, you will have broad knowledge and experience of the information, communications, and technology marketplace, including ICT business trends, technologies, and future developments. Alongside your experience with suppliers and contracts, you will have strong analytical skills and a track record in delivering exceptional service covering a wide range of ICT technologies. Importantly, you will excel at collaborating, setting and managing expectations, and quickly building credibility and establishing good professional relationships across our Forces, suppliers, and partners.
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