Claims manager - political risk and crisis management

Claims Manager – Political Risk and Crisis Management UK & Lloyds
London, UK

AXA XL, the P&C Specialty risk division of AXA, is known for solving complex risks for mid-sized companies, multi-nationals and even some inspirational individuals. We don’t just provide (re)insurance, we re-invent it. We believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centers around the customer.

As Political Risk and Crisis Management Claims Manager you will be part of a diverse and inclusive claims function leading a small team of talented individuals.

You will act as an ambassador for the company at industry events and represent AXA XL at market meetings. As a leader in the Political Risk and Crisis Management insurance market you will bring your expertise and experience to support Broker and Client engagement both as part of the claims process and in supporting Underwriters with business development.

You will provide coaching and guidance to your team in the handling of large and complex losses. You will oversee the adherence to service metrics demonstrating superior service to the customer. You will provide portfolio and industry insights to both internal and external stakeholders to ensure continuous improvement opportunities are identified for all.

DISCOVER your opportunity

What will your essential responsibilities include?

·You will be responsible for the technical management of the Political Risks claims and oversight of Crisis Management claims

·You will be part of the broader Specialty Claims Leadership team and Extended Claims Leadership team delivering on key priorities aligned to the UK & Lloyd’s strategy.

·You will be responsible for resource allocation and workload within the team.

·You will be responsible for the performance oversight of your direct report(s) including ensuring the setting of SMART objectives, undertaking performance reviews and ensuring that colleagues are supported with their career aspirations.

·You will be responsible for the operational effectiveness of the team and compliance with key performance indicators and operational controls.

·You will effectively control a portfolio of claims in accordance with your agreed authority and the Claims Handler Guidelines.

·You will provide oversight and direction to the team related to coverage analysis, investigation, defence, evaluation, reserving and resolution of a book of product specific claims.

·You will be required to ensure the appropriate governance over large losses and liaising with the Global Practice Leader and actuarial.

·You will be the key contact for Political Risk and Crisis Management Underwriting, Actuarial, and key stakeholders in connection with claims trends and insights, lessons learned, marketing and business development.

·You will support the development and execution of the broker and client engagement strategy for Political Risks and Crisis Management claims.

·You will represent AXA XL at market committees and at large loss market meetings.

This role reports to the Head of Specialty, Marine, Energy & Aerospace.

SHARE your talent

We’re looking for someone who has these abilities and skills:

·Advanced knowledge of Political Risk and Crisis Management Claims.

·Leading the market on large / complex losses, provide support to Underwriters and be at ease discussing claims issues direct with our clients.

·Delivering prompt, fair, innovative and accurate claims service enhancing strong broker and client relationships

·Strong people management skills

·Familiarity with both Lloyd’s and Company Market, systems and protocols.

·Continuous improvement mindset with the ability to execute plans.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity