An exciting opportunity available for a Service Controller / Assistant Service Manager to join an established team. Working on a full-time, permanent basis the successful candidate will be working out of the office in Oldbury, you will act as a key member of the team by keeping our client’s equipment services and repairs scheduled. The successful candidate will have the following duties and responsibilities: Details of Role • Management and Motivation of Staff. • Development of customer base. • Working to budgets. • Organise engineers working day. • Pre-book engineers work in advance. • Progress service and workshop engineers jobs. • Deal with customer liaison enquiries. • Prepare and progress repair quotations. • Order and process parts. • Process hire enquiries and maintain records. • General service department administration. What we are looking for • Excellent organisation and customer service skills. • Personable and presentable. • Strong communication skills, written and verbal. • Good IT Skills • A professional and confident personality with the ability to liaise with people from all walks of life. • The ability to plan and prioritise workload. • A flexible and helpful attitude to work. • Ability to work with others as well as on your own initiative Hours 8am to 4.30pm, Monday to Friday - 40 hours a week, office based Salary £26k - £32k depending on experience Benefits 22 days holiday Bank holidays Company Pension Scheme Free onsite parking