Your new company A great opportunity for an experienced ICT Engineer to become an integral part of the team in a reputable emergency services organisation in Wales on a Temporary to Permanent basis. Role: Provide 2nd-3rd line support to end users Hardware, software, and network management Carrying out project work and upgrades to ensure no system downtime IT vendor management - negotiation, renewals and escalation resolution Responsible for the security and integrity of the ICT estate Uphold standards and best practice - SLAs and security Maintain and update documentation Ensure the optimisation and efficiency of control room systems Manage budgets and bids Be the 'go-to' person in the ICT team for technical issues and queries Ah-hoc travel between sites along the coast Experience to succeed: Minimum 3 years working in a relevant role Current working knowledge of Microsoft applications and server systems Confident in providing hardware, software, and network support Worked in a fast-paced and varied ICT environment previously Excellent time management and able to prioritise workload effectively Successful track record of ICT project execution OK getting NPPV Level 2 security clearance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk