Job summary
An opening has arisen for a medical receptionistto join our friendly reception team.
The successful candidate will primarily be based at Cinderford Medical Centre with relief cover at Ruardean Surgery and Westbury Surgery.
The role requires provision of high-quality serviceto patients of the practice, undertaking reception duties to include, but notlimited to:
1. Answering phones/queries
2. Making / cancelling appointments for all clinicians
3. New registrations
4. Giving results
5. Liaising between clinicians and patients
6. General administration duties
7. Opening and closing up
Experience in a similarrole would be desirable; however, full training is available for the rightapplicant.
Our Reception team work across three sites: Cinderford Medical Centre, Ruardean Surgery, Westbury Surgery
The vacancy is for part-time (25-30hours per week)
Previous applicants need not apply
Main duties of the job
Main Purposeof Job:
To provide an efficient and professional link between the patient andclinical staff.
To offer general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone.
To receive,assist and direct patients in a courteous, efficient and effective way inaccessing the appropriate service or healthcare professional.
To undertake avariety of administrative duties to assist in the smooth running of thepractice including the provision of secretarial and clerical support toclinical staff and other members of the practice team.
To facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies.
Please view job description for full details.
About us
Our 3 partner practice has a patient population of over 11000+ patients and a staff of 3 further salaried GPs, 3 ANPs and a full complement of nurses, HCAs, dispensers, receptionists and admin staff all working alongside a growing number of additional PCN roles.
Based in the Forest of Dean, our Cinderford surgery serves the surrounding town and rural communities. In spacious, environmentally friendly new premises, we occupy the first purpose-built, dementia-friendly surgery in the UK. Patients can also access a full range of services at our branch site in the local village of Ruardean & Westbury-on-Severn
Job description
Job responsibilities
Main Purposeof Job:
To provide an efficient and professional link between the patient andclinical staff.
To offer general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone.
To receive,assist and direct patients in a courteous, efficient and effective way inaccessing the appropriate service or healthcare professional.
To undertake avariety of administrative duties to assist in the smooth running of thepractice including the provision of secretarial and clerical support toclinical staff and other members of the practice team.
To facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies.
Please see attached job description for more information.
Person Specification
Experience
Desirable
8. Experience of working in primary care
9. Experience working in a GP Practice
Circumstances
Essential
10. Own transport.
Desirable
11. Flexibility in the hours worked and willingness to work on a shift basis if required.
Disposition
Essential
12. Cheerful/calm/confident/patient/professional/
13. discreet
14. Flexible approach to work.
15. Happy to take up new roles and challenges.
16. Team player.
17. Able to work on own initiative with minimal supervision
Desirable
18. Able to demonstrate previous examples of rising to a challenge and successfully working as a team member.
19. Proficient dealing with unexpected or distressing incidents.
Special Skills
Essential
20. Good interpersonal and communication skills
21. Pleasant and efficient telephone manner
22. Used to working within a computerised environment.
Desirable
23. Previous experience of working in a GP Practice
24. Previous experience of using System1 clinical software.