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Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0122c1f33489
Job Views:
9
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
We are recruiting for an experienced Customer Service Administrator to work in Leicester. The role involves being part of a small team with opportunities for career development. Our client offers flexibility in working hours, either 9am - 5.30pm or 8am - 4.30pm, and is growing steadily.
The key responsibilities of the Customer Service Administrator include:
1. Driving customer service standards through efficient administration.
2. Managing the administration processes for supplying products to major retail customers.
3. Providing exemplary service levels to customers.
4. Processing customer orders efficiently.
5. Ensuring high service level expectations are met and managing customer relationships in collaboration with the Account Manager.
6. Handling customer inquiries accurately and promptly.
7. Liaising with internal departments to maintain service standards.
8. Supporting Account Managers in managing customer relationships.
9. Maintaining supply chain operations as the stock provider for major customers.
To be successful, candidates must have prior experience in processing orders, be self-managing with multiple resources, and possess excellent communication skills across all mediums. Attention to detail and a strong analytical approach are essential.
Benefits of the role include free parking, career development opportunities, flexible working hours, salary reviews, performance reviews, and holidays.
Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. We are an Equal Opportunities Employer.
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