Join Our Team and Elevate Customer Experience!
Are you passionate about delivering first-class customer service?
Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!
Our client are seeking a dedicated Customer Service Representative to take ownership of customer interactions within their sector, ensuring optimal service delivery and fostering strong relationships.
Key Responsibilities:
* Provide exceptional customer service and take ownership of customer accounts.
* Work collaboratively in a Customer Service Team, prioritizing workloads to meet deadlines and SLA commitments.
* Engage and develop relationships within your sector while promoting the full product portfolio.
* Drive sales opportunities by ensuring high service standards, converting inquiries into orders.
Daily Duties Include:
* Preparing and processing customer quotations and orders with accuracy.
* Managing customer expectations and serving as their internal advocate.
* Handling customer queries and liaising with internal departments to resolve issues efficiently.
* Taking full responsibility for customer accounts, including complaint management.
* Ensuring technical information and pricing align with data sheets and costing models.
* Maintaining meticulous records in compliance with regulatory and company standards.
* Upholding ‘Customer First’ values to enhance customer service experiences.
* Working towards departmental KPIs and resolving queries within a fast-paced environment.
* Reporting customer or system issues to the Regional Accounts Team Leader in a timely manner.
* Collaborating with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
* Acting as a customer liaison and escalation point for the department.
* Contributing to continuous business improvement initiatives.
* Representing the company with professionalism both internally and externally.
* Complying with Health & Safety policies and promoting a safe working environment.
Essential Skills & Qualifications:
Minimum of GCSE (or equivalent) in Maths & English (Grade 5/C or above).
A business qualification (A-Level or higher) is desirable.
Experience with CRM systems (essential).
Familiarity with manufacturing order processes and the industry (desirable).
Strong commercial awareness and customer-focused mindset.
Excellent time management, problem-solving, and organizational skills.
Effective communicator at all levels with an outstanding telephone manner.
Ambitious with a desire for training and continuous professional development.
Computer literate, proficient in Microsoft Office and MS Teams.
Ability to handle pressure, work to deadlines, and demonstrate a process-driven approach.
Personal Attributes:
Self-motivated, proactive, and a strong team player.
Professional and confident presentation style.
Innovative, adaptable, and eager to drive change.
Goal-oriented with a passion for achieving performance targets.
Willingness to learn and continuously improve skills.
We would love to hear from you if you are looking for a rewarding role in a supportive and growing company! Apply today and join a successful story.
INDHP
This vacancy is being advertised by TAY Recruitment (an Employment Agency) on behalf of our client. All vacancies are available and correct at the time of posting