1st / 2nd Line Support Engineer
Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.
* Up to £135.00 per day
* Inside IR35
* 3-year contract
* Stonehouse, Gloucestershire - On-site role
* To apply, please call Chris Hopley on 07880358143, or email chris.hopley@searchability.com
Based on-site in Stonehouse, you'll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day.
What you will be doing?
* Providing 1st and 2nd line technical support to users across the organisation
* Logging and resolving incidents and service requests via ServiceNow
* Supporting users both remotely and on-site, ensuring minimal downtime
* Managing routine task-based support, device setups, password resets, and basic troubleshooting
* Working to defined SLAs and escalating where necessary
We need you to have...
* Solid experience in a 1st / 2nd line support role
* Familiarity with ServiceNow or similar ITSM tools
* Confidence with Windows operating systems and general IT troubleshooting
* A proactive, customer-focused attitude and clear communication skills
To be considered…
Please either apply by clicking online or emailing me directly to chris.hopley@searchability.com. For further information please call me on 07880358143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Desired Skills and Experience
1st / 2nd Line Support Engineer
Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.