Job Summary: We are seeking a motivated, organized, and diligent Housing & Property Management Apprentice to join our team. This role is perfect for someone eager to start a career in property management, offering hands-on experience and professional development. The apprentice will support the Property Management team in various tasks, gaining valuable skills and knowledge in the housing and property sector. Key Duties and Responsibilities: Answering Calls / Call Handling: Manage incoming calls promptly and professionally. Direct calls to appropriate team members or handle inquiries as needed. Ensure excellent customer service by maintaining a helpful and friendly attitude. Speaking with Landlords and Tenants: Communicate effectively with landlords and tenants to address their questions and concerns. Foster positive relationships through clear and courteous communication. Responding to Tenants Needs or Maintenance Issues: Act as the first point of contact for tenants reporting maintenance issues. Ensure timely and efficient resolution by coordinating with relevant parties. Organising Maintenance Contractors Visits: Schedule and organize maintenance visits, ensuring minimal disruption to tenants. Track and confirm contractor appointments and follow up on completion. Dealing with Tenancy Renewals: Manage the renewal process for existing tenancies. Prepare necessary documentation and update records. Setting Up New AST Agreements: Assist in creating new Assured Shorthold Tenancy (AST) agreements. Ensure all agreements are accurate and comply with legal requirements. Uploading and Sending Docusign AST Contracts for New Tenants: Use Docusign to upload and send AST contracts to new tenants. Track and manage the signing process to ensure timely completion. Handling Council Enquiries: Address and manage enquiries from local councils regarding property issues. Maintain clear and accurate records of all communications. Learning the Front-End Software Jupx: Gain proficiency in using the property management software Jupx. Use the software for various tasks such as record-keeping and communication. Handling Problems from Disgruntled Tenants: Manage and resolve issues raised by unhappy tenants in a professional manner. Escalate serious issues to the Property Manager as needed. Communicating with Landlords: Keep landlords informed about the status of their properties. Address any concerns or requests promptly. Attending Morning Team Meetings: Participate in daily team meetings to discuss current tasks and priorities. Provide updates on your responsibilities and seek guidance as needed. Sending and Responding to Daily Email Communications: Manage daily email communications efficiently. Respond to inquiries and follow up on pending matters. Requirements: Full UK Driving License: Required for property visits and errands. No Criminal Background: A clean record is essential for this role. Diligent Person: Attention to detail and thoroughness in task completion. IT Competent: Proficiency with computers and property management software. Organized: Strong organizational skills to manage multiple tasks effectively. Detailed Person: Attention to detail in all aspects of the job. Hard Working: Willingness to put in the effort to learn and grow. Punctual: Timeliness in all duties and responsibilities. Able to Take Instructions Well: Willingness to learn and follow guidance from supervisors. Benefits of the Apprenticeship: Professional Development: Gain valuable experience and skills in the housing and property sector. Hands-On Training: Learn directly from experienced property management professionals. Career Advancement: Opportunity to grow within the company and advance your career. Supportive Environment: Work in a collaborative and supportive team setting. Competitive Salary: Earn while you learn with a competitive apprenticeship salary. Industry Exposure: Get exposed to various aspects of property management and build a strong foundation for your career. Join us as a Housing & Property Management Apprentice and kickstart your career in an exciting and dynamic industry. Apply today ADZN1_UKTJ