Role: Customer Service Administrator
Contract: Permanent Hours: M/F 0900 - 1800
Location: Northampton, NN4
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Benefits:
* Pension Contribution
* 27 Days Holiday
* Employee Assistance Programme
* Discount Platform
* Life Assurance Benefit
* Cycle To Work Scheme
Purpose Of The Role:
To manage the administration of European and UK road customer service operations in line with customer requests and network standards. To provide administration in a cost effective and efficient manner.
Key Responsibilities:
* Administration of Import, Export and UK shipments using the Dachser IT systems and Active Report.
* Ensure compliance of standard operating procedures.
* Maintain quality standards and excellent customer service.
* Ensure that profit is maximised at all opportunities without compromising quality.
* Liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations.
* Produce and administer quality and production control reports.
* Communicate and co-ordinate with internal departments to ensure that the agreed service levels are met.
* Proactively inform the customer of any issues or deviations to the shipment process via our event management system.
* Respond promptly and accurately to customer enquiries.
* Provide supporting documentation to clients on request.
Skills & Experience:
* Excellent communication skills – with the ability to communicate both verbally and in writing.
* Strong planning and organisational skills.
* Excellent problem-solving skills.
* Attention to detail and high level of accuracy.
* Excellent IT skills.
* Excellent standard of customer service.
* Solid time management.
* Highly adaptable.
* Confident and approachable.
Job Types: Full-time, Permanent
Schedule:
* Monday to Friday
Work Location: In person
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