Our client is a leading UX Research firm from the US. They help powerful brands many prestigious technology companies bring a human-centered design process to every product launched. They focus on user experience research to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products. The research studies are tailored to clients' unique needs to provide clear, actionable recommendations that generate strategic business results.
The qualified candidate will be responsible for:
● Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward
● Leading UX research studies end-to-end, including:
○ Consulting on research methodology or project scope, as appropriate
○ Developing moderator guides
○ Consulting with clients on the development of prototypes for testing
○ Moderating remote and in-person user experience research studies or conducting interviews in field
○ Analyzing the research findings, delivering insights that address the stated research questions
○ Crafting recommendations in alignment with research findings for potential next steps in product development
○ Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations
○ Collaborating with clients to ensure the report meets their business needs
○ Presenting to client teams
● Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients
● Continuing to develop your own research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results
● Keeping projects on schedule and within scope and budget
● Contributing to the knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.
We are seeking a candidate with substantial experience in the following areas:
● Hands-on experience conducting qualitative research, either in the UX
space or a related research field
● Leading consulting engagements with clients/stakeholders - either in research specifically or with a management consulting firm that uses analytical data to support conclusions
● Designing and writing discussion guides, screeners, test protocols, and final reports
● Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, Google Meet, etc.)
● Conducting presentations with senior-level business managers and executives
● Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems.
● Ability to engage with business and research managers in Fortune 500 companies.
● Excellent written and verbal communication skills in English and local language
● Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
● Presentation skills, including building slide decks and presenting results and recommendations to clients
● Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human Computer Interaction, or other related discipline with a solid foundation in research-based design using qualitative methods