We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you? As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way In return for your hard work and commitment we offer: Enhanced pay (up to an additional £3 per hour for working weekdays after 7pm and weekends). Service Charge (Tronc) earn up to an additional £3,000 per year. Company sick pay for up to 4 weeks. A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course). Annual party, family fun days, award dinners - we love to celebrate Up to 30 days annual leave, increasing with length of service. Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation. FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV. Investment in personal growth through Apprenticeship, Training Courses and Development Programmes. Can't wait until pay day? Wage Stream allows you to pay yourself when you need it Hospitality Rewards include FREE Employee Assistance Programme from Day 1. Local discounts on gym memberships. Complimentary counselling sessions to support mental health. Wellbeing App with a range of support such as podcasts, fitness videos, recipes. CORE VALUES Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace. Empathy Caring and understanding about another person's perspective or circumstance. Collaboration Working as a team, listening and supporting each other to reach our collective goal. Drive The desire to achieve high standards at all times and keep going, no matter what challenges we encounter. Trust Honest, reliable and accountable; do what we say we'll do. Passion A love for doing what we do, and doing it with positivity and enthusiasm. JOB SUMMARY To ensure the highest level of housekeeping service in all areas at all times. KEY RESPONSIBILITIES Provide the highest level of service to our guests at all times undertaking reasonable requests to ensure the guest's comfort. Clean and service allocated areas to the highest standards of cleanliness - bedrooms, holiday park lodges and cottages, public and staff areas. Undertake turn-down duties as per weekly rota. Refer guest complaints to a senior member of the Housekeeping Team in order to resolve the complaint to the guest's complete satisfaction. Ensure that trolleys and service points are kept orderly and replenished to the correct levels with linens, cleaning materials and guest supplies. Ensure that all corridors and public areas are kept clean and tidy ensuring that the trolley does not block any thoroughfares. Report lost property via the proper procedure. Maintain the highest levels of security ensuring that guests' rooms are secured after cleaning, keys are kept secure at all times, and immediately reporting any suspicious behaviour or characters. Report any faults of equipment to maintenance immediately and also any faults within guest bedrooms or in public/staff areas. Undertake any periodic and special cleaning requirements as necessary. GENERAL Be responsible for Health and Safety as an individual and also to work colleagues, customers, and the business, reporting concerns through the Health and Safety processes and procedures. Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business. Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable. Respect colleagues and the working environment at all times. Ensure high standard of dress and self-presentation within the working environment. Undertake any other duties commensurate within the position for which you are qualified. About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range of hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment.