We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers. Job overview We are looking for an Operational Manager for Endoscopy in the Gastroenterology & Hepatology Directorate at Sheffield Teaching Hospitals NHS Foundation Trust. This is a full-time, permanent post and is a unique and challenging role in a high-profile service. We are one of the largest endoscopy units is the UK, operating a two-site endoscopy service delivering over 20,000 procedures per annum. The Operational Manager will provide day-to-day leadership and management of the Endoscopy Suites at both the Northern General Hospital and Royal Hallamshire Hospital. This post will provide the successful candidate with opportunities to contribute to the transformation of large and complex services. You should be educated to degree level and/or be an experienced operational manager. Relevant NHS experience is essential, preferably within a speciality delivering high volume procedural activities. Main duties of the job • To oversee the management of administrative services in support of the provision of high-quality care, teaching and research, within a patient-centred environment. • To lead service redesign involving front-line staff and patients in delivering effective, efficient and timely services, in a cost-effective way. • Ensure that the necessary resources are available to deliver clinical and non-clinical services. To ensure that the directorate delivers financial targets, including balanced budgets, meeting Productivity and Efficiency (P&E) programmes and recovering income. • To take responsibility for delivery of activity, waiting list, RTT waiting time and cancer waiting time targets, including regular activity modelling and capacity planning. • To contribute to service development bids, business cases and capital bids. • To work with the GRaDE Care Group to ensure that accurate, timely information is available to support service delivery as well as the delivery of objectives / targets. • Ensure that staff are informed and engaged with planning / objective-setting and receive regular feedback on directorate performance. Person specification Qualifications Essential criteria • Educated to degree level or relevant experience. • Grade C GCSE Maths and English Desirable criteria • Post-graduate qualification. Experience Essential criteria • Staff management experience, including the setting of objectives, appraisal, recruitment and disciplinary issues • Experience of managing clinical services and of building effective working relationships with both immediate management and wider clinical teams • Experience of delivering service improvement or modernisation initiatives • Experience of managing, monitoring and controlling budgets. • Experience of analysing data to inform requirements for service redesign/service improvements to maximise capacity utilisation • Evidence of report writing and presentation skills. • A detailed knowledge of 18week targets, diagnostic targets, cancer pathway targets, capacity and activity targets for clinical services • A clear understanding of confidentiality when dealing with matters relating to staff and patients Desirable criteria • Experience of capacity planning in a clinical directorate • Experience of the development of business cases/ proposals for investment Further Training Essential criteria • Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities Special Skills Aptitudes Essential criteria • Excellent oral and written communication skills. • Excellent analytical skills and the ability to prepare high quality reports • Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management and clinical staff • Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption. • Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity. • A commitment to promoting equality and diversity in the workplace and in service delivery and development. • Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.