Gloucestershire Health and Care NHS Foundation Trust
1 x Fixed Term contract/secondment opportunity for up to 49 weeks
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The Service covers contraception, sexual health screening and treatment, pregnancy advisory, psychosexual medicine, sexual assault and HIV care and treatment.
The Medical Secretary/Administrator provides a link between the Service and patients and also other health care professionals where appropriate. This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative and as part of a team within standard operating procedures.
Main duties of the job
1. To be key confidential contact point for GPs/patients for patients requesting a Pregnancy Advisory Clinic assessment.
2. Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
3. Updating clinical records accurately on the Sexual Health standalone computer database Lilie.
4. Provide secretarial and administrative support.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
* 89.7% believe they are making a positive difference to patients/service users;
* 73.3% would recommend the organisation as a place to work;
* 82.4% agree that care of patients and service users is the organisations priority;
* 76.7% would be happy with the standard of care for a friend or relative.
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job responsibilities
The purpose of this job is to provide a comprehensive and effective secretarial and administrative service to the consultants and their medical team, as well as to the Service Manager and Team Leaders.
Person Specification
Qualifications
* Education to GCSE level in Maths and English to Grade C/4 or above
* NVQ Level 2 in Administration or an appropriate equivalent qualification or experience
* RSA Typing Level 2 or equivalent
Experience
* Experience of working in a customer facing environment (face to face and/or telephone)
* Experiencing supporting teams or managers in a secretarial/person assistant capacity
* Setting up and running effective office systems
Knowledge
* Good level of IT skills, with experience of using Microsoft packages
* Knowledge of medical terminology
* Knowledge of shorthand an advantage
Skills
* Excellent telephone skills and manner
* Excellent organisational and communication skills
* Ability to work under pressure and remain calm and confident in manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
£24,071 to £25,674 a year (pro rata)
Contract
Fixed term
Duration
49 weeks
Working pattern
Part-time
Reference number
327-25-090
Job locations
#J-18808-Ljbffr