FM Coordinator
Length: 6 months
Rate: 19.20 per hour via umbrella
Location: Ruislip
Job Purpose
The successful business delivery of FM Services including minor projects within the LFB Fleet Contract. Ensuring Customer Services, performance and budget targets are monitored and met using a balance of internal self-delivery teams and external contractors.
To manage a Facilities support function across Ruislip and Swan Island.
To provide a professional support service to the LFB Fleet Contract, supporting and working cooperatively with all employees to pro-actively plan staff activities.
Key Responsibilities
* Lead FM service delivery teams and sub-contractors to manage and maintain the properties and services across LFB Fleet.
* Support the implementation of Business Delivery of best practice standards as appropriate across the functions.
* Establish and maintain regular interaction with appropriate cross-function departments.
* Maintain Compliance of all Assets in line with Company Policy and Legal compliance.
Principal Areas of Accountability:
* Safeguard confidential & personal Information.
* Maintain high level of quality service and customer satisfaction.
* Provide Subject Matter Expert support and guidance to the wider team and key stakeholders on at least one element of Hard or Soft FM (Water, electricity, waste etc.).
* Ensure health and safety compliance is achieved within the service area.
* Manage and deliver FM operations. Arrange out of hours work and holiday sickness cover when required.
* Effectively manage specialist sub-contractors to ensure overall best value and quality.
* Support business change and business improvement plans and proactively identify new opportunities for efficiencies in service delivery.
Experience/Qualifications/Skills
* Undertake necessary training to become a Responsible Person / Subject Matter Expert in Service Delivery of Hard or Soft FM.
* Relevant professional qualification: IWFM (or working towards). Or equivalent qualification or comparable through experience qualification in role related subject.
* Knowledge and understanding of working within a Hard or Soft FM service.
* Knowledge and understanding of relevant regulatory and legislative requirements and British Standards or how to obtain and instigate these requirements.
Business Skills - As Per Group Capability Framework
* Sustainability
* Leadership and Management
* Business Continuity and Compliance
* Quality Management and Customer Service
* Finance and Technology
* Strong Leadership and Team performance skills
Interpersonal Skills - As Per Group Capability Framework
* Communicates with Impact
* Collaborates for Success
Personal Effectiveness Skills - As Per Group Capability Framework
* Manages Work to Achieve Results
* Embraces Change
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