Working within the Council's Welfare Rights team, the jobholder is responsible for the delivery of an effective and efficient Financial Inclusion service as part of a prevention and early intervention strategy which ensures that East Lothian residents with low incomes or with vulnerabilities can access financial help and advice. The jobholder will have a key role in helping to reduce poverty and inequality.
We are looking for a motivated and enthusiastic Financial Inclusion Adviser to join our team. The ideal candidate will have experience working directly with customers, particularly those who are vulnerable or face challenges. An understanding of social issues and barriers that prevent access to and navigation of a complex benefits system is essential. While a basic knowledge of the benefits system is preferred, training will be provided.
The successful candidate will play a crucial role in reducing poverty and inequalities by delivering an efficient and effective financial inclusion service. They will help build financial resilience within our communities by working closely with other Council services and external agencies to provide a coordinated approach.
Training, supervision, and support will be provided. However, the candidate must have the willingness and drive to research and interpret the rules and legislation related to the benefits system. They must be able to keep accurate, concise notes, record financial gains, and support the advice given with references to sources that meet Scottish National Standards for Information and Advice Providers.
The candidate must demonstrate methods of collaborative working, a holistic approach, ownership, networking, learning, and teaching. The ability to communicate complex information to a diverse range of clients is vital. The candidate must be empathetic, able to establish professional boundaries, and set realistic expectations. A positive and supportive attitude is essential to help build resilience and support within the team.
The successful candidate will possess excellent communication, organisational, and negotiation skills and be able to work remotely effectively. Proficiency in Microsoft Office applications is essential., HNC/SVQ Level 3 or equivalent level of knowledge and/or relevant working experience.
Driving Licence
A full current driving licence is desirable for this post., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.