Overview
Proactively making telesales calls to win parts sales over the front counter to retail customers across the west region of RTC. Take overspill incoming calls from customers enquiring about Parts when depots are low on Parts Advisors. Locating parts and raising invoices across all depots in order to facilitate a smooth collect or delivery service to all customers. Always ensuring a competitive sales margin in-line with the business requirement. Working with the Regional Parts Manager to proactively create mini sales campaigns and promote for the west region of the business.
General Duties:
* Answer calls with the highest level of customer service.
* Prospect current and potential parts customers providing information on the company’s goods, services, and current promotions.
* Liaise with National Contract Sales Executive introducing them to potential account customers.
* Promote quarterly/monthly parts promotions.
* Liaise with regional parts manager for local/group parts promotions.
* Manage e-commerce website.
* Discuss the use and features of various parts with customers.
* Produce parts quotations for customers.
* Process Parts orders in line with company processes.
* Liaise with Depot parts team to ensure customer expectations are met.
* Liaise with Depots to deal with any return or refund requests.
Skills and Experience Required:
* Sales and target driven.
* Influencing others to buy additional parts.
* Experience in customer facing position within vehicle parts.
* Excellent telephone manner.
* Ability to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
* Numerical ability to work with part numbers.
* Accuracy and attention to detail.
* IT literate to work within company processes and systems.
* Ability to work without supervision.
* Team player.
Benefits:
25 days holiday, company pension up to 5% matched, healthcare cash back plan, Work Perks.
Why work for us:
https://www.renaulttruckcommercials.co.uk/careers/why-work-for-us/
#J-18808-Ljbffr