Helpdesk Coordinator required by my leading Reading based technical client.
Are you a tech-savvy problem solver with a passion for customer service? Do you have a solid grasp of Microsoft 365 and love working in a dynamic environment? We’re looking for a proactive Helpdesk Coordinator to join our team and be the first line of support for our clients. In this role, you’ll play a crucial part in keeping our IT operations smooth and efficient.
Key Responsibilities:
* Provide first-line support to end-users, ensuring timely resolution of issues and exceptional customer service.
* Configure and deploy Microsoft 365 applications and resolve user issues related to the Microsoft ecosystem.
* Manage and prioritize a high volume of support tickets, documenting details clearly and thoroughly.
* Collaborate with team members to meet shared goals and contribute to a high-performing support environment.
* Maintain up-to-date and comprehensive documentation for support processes, resolutions, and configurations.
Skills and Qualifications:
1. Technical Experience: Proven experience with Microsoft 365, including configuration and application deployment for end-users.
2. Customer Support Background: Demonstrated experience working in a customer support environment, ideally within an MSP.
3. Communication Skills: Exceptional customer servic...