JOB TITLE: Temporary Operations Co-ordinator
Hourly Rate of pay: £17.59 per hour plus accrued holiday pay
Hours of work: This post is a CASUAL position and so does not have contracted hours. Successful candidates will work hours as and when required.
KEY PURPOSE:
As a member of the Lagan Valley LeisurePlex Management Team the post holder will report to the Operations Manager and be responsible for;
* Coordinating the deployment of Senior Leisure Assistants, Leisure Assistants within Lagan Valley LeisurePlex in accordance with Council strategies, policies and budgets.
* Assist the Operations Manager in the effective and efficient management of Lagan Valley LeisurePlex. In line with corporate objectives coordinate activities within the centre to include the approach to best value, the application of business improvement, financial planning and staff development.
* Act as a manager on duty for the facility within the agreed rota and act as a key holder for the Leisureplex, undertaking any other appropriate duties as may be assigned by the Operations Manager, including cover for sickness, leave or staff vacancies and will deputise for the Operations Manager as required.
* Liaising with contracted cleaning, security and caretaking companies to ensure the availability and provision of high quality, well maintained, clean and safe facilities and equipment to support the operational programme of the LeisurePlex, grounds, 3G pitches and Recreation Centre.
KEY DUTIES AND RESPONSIBILITIES:
1. Devise employee rotas for Senior Leisure Assistants, Leisure Assistants, and in accordance with Council strategies, policies and budgets. Ensure employee rotas comply with Normal Operating Procedures and Emergency Action Plans and support the operational programme.
2. Develop and integrate the Vitality Household Programme and establish it as the main income and participation driver within Lagan Valley LeisurePlex including the productive implementation of Legend Leisure Management software.
3. Plan and prepare day to day work programmes and schedules for Senior Leisure Assistants, Leisure Assistants, and directly employed Cleaners in accordance with Centre programme requirements.
4. Schedule Senior Leisure Assistants, Leisure Assistants and directly employed cleaners’ leave in accordance with the requirements of the operational programme of the Centre ensuring sufficient staffing levels at all times.
5. Oversee the cleaning, facilities and equipment to support the operational programme of the 3G pitches and Recreation Centre. While ensuring all policy and procedures, work instructions and records are maintained to support the ongoing operations of the building and pitches.
6. Line manage and supervise allocated staff ensuring consistent application and implementation of all Human Resources policies and procedures. In consultation with the Operations Manager, create, design & implement procedures and work instructions, and develop sound working practices for operational staff.
7. Assist the Operations Manager in implementing robust procedures to maintain and control the inventory of equipment, furnishings, stock, etc., ensuring repair where necessary.
8. Assist the Operations Manager in liaising with the Plant Manager, and external contractors to ensure facilities and equipment are maintained to support the ongoing operation of the LeisurePlex and cause minimum disruption for customers.
9. In consultation with the Operations Manager, oversee the cleaning function to include appropriate scheduling and documentation, production of cleaning schedules, method statements, contracted cleaners documentation etc., for all areas of the facility and grounds.
10. Ensure that quality standards, work instructions and records in accordance with Quality Accreditation systems agreed by the Council are followed and maintained.
11. Carry out checks to monitor the quality of cleaning and other work by both contracted workers and council employees.
12. Assist the Operations Manager in the preparation of Annual Estimates of income and expenditure and monitor these against performance. Provide reports for the Operations Manager as required.
13. Assist the Operations Manager in working with franchisees, contractors and consultants to support development and effective, efficient and economic day to day operation of the centre.
14. Coordinate identified and approved training activities for Senior Leisure Assistants and Leisure Assistants in consultation with Human Resources. Oversee the training programme, its content and monitor the implementation of training programmes for those employees.
15. Help ensure that the very highest standards of health and safety for both customers and colleagues are maintained at all times and that all relevant statutory health and safety requirements and Council health and safety policies, procedures and work instructions are adhered to at all times.
16. Liaise with officers in Leisure Services and other Council Departments to support the effective, efficient and economic operation of the Centre in line with Council policies and procedures and maintain high standards of customer care throughout the facility.
17. Liaise with staff from other Council departments, external contractors, consultants and customers regarding operational issues such as special events, bookings and operational issues.
18. Help ensure that all Child Protection and Vulnerable Adult legislation, published relevant guidelines and Council policies are complied with in the operation of the services and activities of the facility, to ensure a safe environment for bot customers and staff.
19. Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation.
20. Ensure the provision of high standards of customer care across the services provided by the Unit.
21. Promote and manage the service effectively and communicate in a way which enhances and promotes the public image and overall reputation of the Council.
22. Develop and enhance working relationships with relevant partners and stakeholders to maximise corporate and community planning outcomes and to generate innovation in service delivery.
The post holder will be required to work unsociable hours on a rota basis and to work additional hours as required. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.
ESSENTIAL CRITERIA:
It is essential that applicants have a minimum of:
Qualifications
1.12 A-levels grades A-C, NVQ Level 3 or equivalent.
1.2 Three years’ relevant supervisory experience in a leisure facility to include;
· Line managing a team of employees
· Developing and implementing operational procedures
· Setting work schedules
· Operational responsibility for Health and Safety
Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of five years’ experience as outlined in 1.2 above.
DESIRABLE CRITERIA:
It is desirable that applicants have experience of:
1.3 Operating quality models such as Customer Excellence.
1.4 A basic knowledge of First Aid.
1.5 Knowledge of Child Protection and Vulnerable Adult issues with specific reference to the leisure industry
Location : Lisburn
Target Start Date: Start of December
Temporary Contract: Approx. 1 year, may be extended
Closing date for CVS: 5 December 2024
Hourly Rate of pay: £17.59 per hour plus accrued holiday pay
Hours of work: This post is a CASUAL position and so does not have contracted hours. Successful candidates will work hours as and when required.
To Apply : If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact our office to speak to one of our consultants
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.