IT Operations Specialist - Infrastructure
IT Operations Specialist- Infrastructure
Glasgow, Hybrid
£40,000- £45,000 per annum plus benefits
We are seeking an experienced and versatile IT Operations Specialist to join our team. The ideal candidate will have a strong technical background and will play a critical role in supporting Caledonian Sleeper's IT infrastructure, managing help desk operations, and strengthening our cybersecurity measures.
Reporting directly to the Head of IT, the IT Operations Specialist will work as part of a small well-rounded team supporting the business. The IT Operations Specialist will also work with our Managed Service Provider to support the organisation's IT Infrastructure. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.
Main Accountabilities:
Infrastructure Management
* Monitor and look for opportunities to optimise the company’s IT infrastructure, including networks, and cloud services.
* Oversee system performance, ensure high availability, scalability and proactively address potential issues.
* Support in the design, deployment, configuration, and maintenance of hardware, software, and network systems developments.
Help Desk Support
* Oversee the day-to-day outsourced IT support function, ensuring timely resolutions and support in technical resolutions.
* Provide technical support to employees, troubleshoot hardware and software problems, and escalate complex issues as necessary.
* Take ownership of IT assets ensuring they are managed following the organisational asset management policy.
* Document service requests, processes, changes, and technical troubleshooting procedures.
Cybersecurity
* Implement and maintain cybersecurity best practices to protect company assets and data.
* Provide security advice to the organisation with regards to the IT infrastructure.
* Work with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts.
* Manage access controls, firewalls, and endpoint security solutions.
* Stay updated on emerging security threats and recommend proactive measures to mitigate risks, including internal communications to notify the organisation of known risks.
Innovation and Technology Trends
* Stay abreast of the latest technology trends.
* Provide security advice to the organisation with regards to the IT infrastructure.
* Work with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts.
What you’ll need to do the role:
Education and Experience
* Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.
* 5+ years of experience in IT operations, including infrastructure management, help desk support, and cybersecurity.
Technical Skills
* Proficient in managing M365 and Windows systems.
* Experience with Meraki network equipment and Azure cloud platform.
* Strong knowledge of cybersecurity principles, tools, and frameworks (e.g., Cyber Essentials plus, NIST, CIS, ISO 27001).
* Familiarity with endpoint management tools (e.g., SCCM, Intune).
* Knowledge of Azure Virtual Desktop.
Key Attributes
* Strong problem-solving and troubleshooting abilities.
* Excellent verbal and written communication skills.
* Collaborative and team-oriented.
* Strong organizational skills and attention to detail.
* Integrity and ethics in handling sensitive information.
Desirable Qualifications
* Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or CISSP.
* Experience with ITIL framework and service management practices.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.
We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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