Patient Access Administrator
Location: Brighton
Job Type: Temporary
Sector: Healthcare
Duration: Until the end of March with potential extension
Band: 3
Pay Rates: £12.82ph inclusive of holiday pay
Days and Hours: Monday to Friday 9am to 5pm – 37.5 hours per week
Job Summary:
Our client is looking for an Patient Access Administrator to provide an efficient and high quality appointment, reception and administration service within the healthcare service. The Patient Access Administrator must ensure patients are accurately registered and processed on the system within the department.
Main Duties and Responsibilities:
* This role involves lots of telephone conversations and composing emails.
* Using specialised knowledge of radiographic procedures and systems, schedule
and book appointments on Information System (CRIS)
* You must consider at all times any specific requirements that the patient may
have and adjust the preparation accordingly.
* Maintain and monitor an accurate electronic three-tier system (request, waiting
and partial booking) so that appointments are made in line with priority and local
targets.
* Advise the Patient Access Manager or Admin Team Leaders if there are any
problems with waiting times and booking patient appointments within local
targets.
* Have the ability to exchange information regarding appointments and procedures
when dealing with telephone enquiries from patients and staff.
* Use specific knowledge of the procedures and preparations to clearly and concisely explain them to patients and staff. Have the appropriate information to explain waiting list times.
* Answer complex enquiries both in person and on the telephone, from
people who may have varying levels of ability to understand or whose
first language is not English.
* Provide and receive complicated and sensitive information, and give
explanations and instructions clearly and concisely where barriers to
communication may exist, including challenging behaviour, learning
disability and recent bereavement.
* Use empathy, tact and diplomacy in dealing with staff members or
* patients who may be hostile or antagonistic.
Answer internal and external telephone enquires in an efficient manner, from
other members of staff, other departments, patients/relatives, GPs and other
hospitals.
Essential Experience:
* Experience in a customer service role
* Experience within administrator
* NHS experience
* Experience of Excel
Desirable Experience:
* Experience using CRIS and Oasis
* Smart card holder
Personal Attributes:
* Excellent written and verbal communication.
* Excellent time management skills
* A drive to work strongly towards targets
* To feel confident working alone as well as within a large team
Job reference number: YW-XLTv