Leading a team of seven Engineers and Technology (IT) Solutions Centre colleagues across three locations (Coventry, Goring-by-Sea, and Montgomery (IL, U.S). You’ll be responsible for all aspects of IT operations including: planning, organizing, implementing and monitoring the IT Systems and Infrastructure operations and all end user support services.
On a day-to-day basis you will be responsible for :
* Driving the establishment of performance goals and provide on-going feedback, coaching, and development to enhance the team's performance and capability.
* Overseeing IT End User Services, Computer Operations, Data Centre Services and Hardware Support Services to maintain customer satisfaction and to ensure quality standards, adherence to processes, policies, and service level agreements.
* Providing technical expertise (i.e., tactical and operational) on evaluation, selection, implementation, and maintenance of information systems.
* Developing strategic plans and practices that support integrated and progressive infrastructure and operations to best meet current and future business requirements.
* Driving automation in operational tasks to improve efficiency and traceability of activities.
* Partner with Cyber Security leadership in the development, implementation, and management of IT's controls, policies, procedures, practices, and processes.
* Researching and implementing best practices for infrastructure services, including proven infrastructure methodologies, service management processes, and operational support.
The ability to translate your ideas into deliverables is essential and to succeed you will also need:
* Substantial experience at a managerial level – in technology, team leadership and managing complex systems.
* Experience in leading cross-functional teams in an effective, collaborative manner in mid-sized or large organizations.
* Ability to focus on multiple products and be a highly effective communicator, within your team and with other key stakeholders.
* Excellent innovation and a strong commercial sense to ensure returns on investment made into technology.
* Exposure to broad / diverse technology stacks.
* Proven experience in managing complex projects and critical, highly reliable systems.
* Experience managing budgets and forecasting project costs.
* Experience in change management would be an advantage.
This role is based in Coventry, working a minimum of three days on site. Travel to our office in Goring-by-Sea will be expected on at least a bi-weekly basis.
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