Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.
As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion on the floor! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold GRIND standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos and drive sales through the training of all staff.
We are looking for an experienced General Manager with at least 2 years of experience in hospitality management with specific coffee making experience. You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business. Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be apart of your daily duties. This is a new truck location just outside of the new GRIND HQ office building!
Role Responsibilities:
1. Successfully run of a high volume & fast-paced coffee truck in line with GRIND standards
2. Possess full understanding of Steps of Service
3. Effectively lead a team of up to 5 employees
4. Generate and complete weekly rotas to support payroll
5. Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
6. Strategically manage and meet budgets & business targets
7. Provide ongoing training & developing programs to all team members
8. Hire and onboard all new site employees into the business
9. Implement effective staff initiatives and strategies (to improve retention and team engagement)
10. To motivate all staff and project a positive attitude at all times.
11. To ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file.
12. Displays a smart and professional appearance, representing the company in a positive manner
13. To undertake regular team meetings and participate in necessary Management meetings
Skills Required:
14. Strong managerial and leadership skills
15. Possess excellent communication skills to enable effective dialogue with colleagues and customers
16. Ability to work well under pressure and use initiative
17. Ability to problem solve and escalate complaints accordingly
18. Dedicated team-player, who strives for excellence and leads by example
19. Strong time-management and prioritisation skills
If this gets you going we would love to hear from you, please submit your application and we will be in touch as soon as possible.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
We'll see you at the Grind!