Job Description
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
We are currently recruiting for a Customer Services Manager to join our Midlands team based in Tamworth.
Customer Services Manager will be responsible for a small team who manage customers throughout our warranty period while maintaining a customer focused approach and delivering high levels of customer service at all times.
Key Responsibilities:
1. Undertake a Customer Service Inspection for each completed Open Market plot, fill out the log book and notify Site Manager and Sales Advisors of inspection result.
2. Liaise with Site Managers, sign Final Completion Certificate.If works are required, re-attend for a final clear down Inspection.
3. Perform a Sales CSI every 3 months to stock and showhome units and organize any remedial work on behalf of Sales and Marketing.
4. Attend the end of Defects Inspection for Housing Association Contracts to confirm any final warranty obligations. Arrange works arising from the Inspection.
5. Face to Face meetings with customers at request, ensuring faults are noted and action required with agreement from the customer.
6. The Customer Service Manager is responsible for d...