Job reference number
Customer Operations Manager
GBP 44,551 plus potential 10 bonus, 25 days annual leave and generous pension
Full time, 41 hours per weekPermanent
Clifton DO
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Delivery team, you'll work through the morning and into the afternoon and ensure the smooth running for all deliveries. Youll lead and inspire a team of front:line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
SHIFT PATTENRS
8hr 12a day.
6.48am : 3.00pm
5 days over 7.
WHAT YOU'LL GET
We're asking for a lot, but you'll get a lot in return. First, there's the 10 on:target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel and attraction discounts, gym membership and more. There's also all the exciting career opportunities that come with leading a team and driving key decisions. And that's before we've even mentioned the great sense of pride you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader : you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.
Closing date:24/03/2025
Assessments: 07/04/2025 : 11/04/2025 (TBC)
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one:step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.
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Next steps
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean 'your' interview. We want to gi