We have an exciting opportunity for an exceptional individual with relevant skills, knowledge and experience to join the System Support Team at NEP. The Systems Support Officer is a systems analyst who is responsible for System Support to the NEP Consortium, management of support requests within the NEP Service Desk and the mentorship of the Systems Support Assistants.Main duties of the job Teamwork is key in this role and the Systems Support Team work very closely together to ensure that all Service Desk calls are fully investigated, managed and resolved within predefined timescales, in accordance with NEP Service Level Agreements (SLA) and whilst adhering to strict security protocols, which ensure the safety and security of data within the system. The NEP Systems Support Team manage an electronic Service Desk between the hours of 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 Friday; as such the Systems Support Team will work rostered shifts within these times. This post allows hybrid-working, where work will be carried out 3 days in the office and 2 days working from home as part of the support team rota. There may be the occasional requirement to support system testing outside of normal working hours., The Systems Support Officer will provide support and guidance to members of the NEP Consortium as required in relation to system functionality and best practice across all business processes; P2P, O2C and A2R solutions, however, it would be expected that the Systems Support Officer would have specialised area of process expertise within Payables processes. The Systems Support Officers will also be required to provide assistance with; + The design, testing and implementation of developments and enhancements. Including software, web pages, information reports and the installation and maintenance of a range of hardware and software. + Providing on-going systems support to the NEP Consortium including assisting with designated training, and the provision of advice and assistance in the development of standardised business processes. + The analysis of complex data, providing on-going support and producing reports to NEP Consortium Organisations whilst providing advice on analytical/statistical queries to nonanalytical/statistical professionals. Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme. We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer. If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on option 2. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance. Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust! Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way! What the Northumbria Way means for you: + Extensive staff health and well-being programme including access to our specialist Wellbeing Hub + Support and connection through a variety of Staff Network groups + A range of flexible working opportunities + Generous annual leave and pension scheme + Access to lease car and home electronics scheme (qualifying criteria applies) + Opportunities to improve your professional development through our vast training programmes + On-site nursery places via salary sacrifice + Access to savings scheme via salary sacrifice with Northumberland Community Bank We are proud to be one of the country's top performing NHS trusts - rated 'outstanding' overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people's homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services. We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise - a pledge to make a real impact not just in healthcare but on the wider factors that affect people's lives, such as education, employment and the economy. If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news. Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process., By Joining NEP you get the absolute best of both worlds by working for a national ERP provider, whilst still being employed by and as such having the benefits of working for the NHS. You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Here are some of the benefits that would be available to you as a member of the NEP Team:
* 37.5 hour working week.
* Minimum of 27 days annual leave, growing to 33 days, plus bank holidays.
* Annual personal development review and plan to support your career aspirations.
* Extensive staff health and well-being programme including access to our specialist Wellbeing Hub.
* Support and connection through a variety of Staff Network groups.
* A range of flexible working opportunities.
* Generous NHS pension scheme.
* Access to lease car and home electronics scheme (qualifying criteria applies).
* Opportunities to improve your professional development through our vast training programmes.
* Access to savings scheme via salary sacrifice with Northumberland Community Bank.