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The Role
Reporting to the Credit and Billings Manager, you will work within a team of four experienced Credit Controllers. You will be based in our London HQ office, where you will be required to work in the office 3-days a week.
Your responsibilities will include:
* Chase debt on accounts across all Deliveroo markets.
* Utilise Credit Control tools including direct telephone calls, email correspondence, reminder letters and statements.
* Liaise with the wider finance team, Sales and Account managers to ensure timely customer query resolution and facilitate collection of overdue debts.
* Secure client remittance advice to ensure correct cash allocation on debtor accounts.
* Reconcile complex customer accounts.
* Maintain appropriate reporting to track insights and help create efficiencies.
* Liaise with company partners and suppliers to resolve billing or payment issues, ensuring the information is accurate.
You will possess:
* Fluent in French.
* Ability to interpret data from multiple sources accurately and at pace.
* Experience working across a mix of seniority in Finance, Sales and Operations teams.
* Motivated to become a trusted advocate for Credit Control in driving business processes.
* An understanding of typical Credit Control and Billing processes is advantageous.
* Previous exposure to NetSuite and Excel (can maintain complex spreadsheets) skills at intermediate level.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We prioritize our people's welfare and offer many benefits, including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in. We are committed to diversity, equity, and inclusion in all aspects of our hiring process. If you require any adjustments, please let us know.
Please click here to view our candidate privacy policy.
Compensation and Benefits
Compensation
* We aim to pay every employee competitively for their role in their respective location.
* Some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
* One day of paid leave per year to volunteer with a registered charity.
Health and Wellbeing
* Funded single cover healthcare on our core plan, with the option to add family members at own cost.
* On-site gym (HQ), discounted external gym membership.
* Access to wellbeing apps via GymPass.
* Discounted dental insurance and a range of other flexible benefits.
* Life assurance.
Work Life
* Maternity, paternity, and shared parental leave, eligible from day one of employment.
* Excellent kit to enable working from home and a parent-friendly working culture.
* Access to free mortgage advice.
* Cycle to Work Scheme or Season Ticket Loans.
* Excellent learning and development opportunities.
* Regular Employee Resource Group (ERG) led social events.
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