We are a well-established and successful company operating internationally and are seeking an Office Administrator to join our team. The working hours are Mon to Fri, 8.30 am to 5 pm, with onsite parking available. We offer a friendly team environment and 25 days of holiday.
The role is a busy and varied all-round administration support position to ensure that our customer orders are processed accurately while also supporting the finance and warehouse teams with other administrative tasks. The ideal candidate will have proven office admin skills, excellent customer service skills over the phone and in writing, and the ability to take ownership of their workload.
Main Duties:
1. Sales Order Processing via our computerised system - taking orders, processing & acknowledging.
2. Daily dispatch of orders via our Warehouse portal.
3. Keeping the database up to date with customer details, special prices, product information, etc.
4. Processing purchase orders to Suppliers as necessary.
5. Producing product delivery notes/manifest for the day's dispatches from our warehouse.
6. Monitoring usage of stock in the warehouse - maintaining stock levels.
7. Making up and sending 'analysis packs' to Customers and monitoring for their return.
8. Producing reports from the database using Excel and Word.
9. Answering the telephone and communicating with customers via email.
10. Opening and distributing the post.
11. Issuing and recording datasheets.
12. Sending out customer statements.
13. Maintaining the filing system for sales and purchasing transactions.
14. Involvement in Credit Control - checking there are no overdue invoices before dispatching orders.
15. Using each call as an opportunity to cleanse the Database.
16. Assisting with preparing reports, letters, proposals, quotations, and presentations required by the Sales Team.
17. Ordering stationery.
18. Stock control/management.
19. Carrying out other general office and housekeeping duties as required.
20. Daily interface with salesmen and technical support personnel.
In return, we offer the opportunity to join a well-established team working from our rural offices in a professional and pleasant environment. This role provides a varied job that you can develop within the business over time.
Please submit your CV ASAP for immediate consideration.
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