Job Title: Business Support Officer Location: Newcastle Civic Centre Salary: £12.59 per hour Job Type: [Full-time] Overview: We are seeking experienced administrators to provide essential support at Taxi Licensing and Adult Resource Centres. This role is ideal for individuals who thrive in a fast-paced, reactive environment and can efficiently manage both front-line reception and back-office tasks. Key Responsibilities: Provide excellent customer service in a dynamic environment, handling face-to-face and telephone interactions, including challenging situations. Process all aspects of licensing applications accurately and efficiently, meeting strict deadlines. Manage multiple administrative tasks, including email account management, call handling, and coordinating MOT test bookings. Utilize various in-house and external systems to maintain efficient workflow. Collaborate effectively with customers, colleagues, and officers to ensure smooth operations. Skills & Experience Required: Proven experience in an administrative role, preferably in a customer-facing environment. Strong organisational and communication skills with the ability to multi-task under pressure. Proficiency in Microsoft Office (Word, Excel, Outlook), Teams, and email management. Ability to remain calm and professional when handling difficult situations. If you are a proactive and detail-oriented professional with a passion for delivering excellent customer service, we’d love to hear from you ?? How to Apply: [Include application instructions here] How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application