* Accounts Receivable Administrator - Woking
* Salary £30,000 - £35,000
About Our Client
Our client, a well known & growing business based in Woking is looking for an Accounts Receivable Administrator to join their Accountancy team
Job Description
Accounts Receivable Administrator - Woking
* Liaising with property agents, concierge services and third-party intermediaries in relation to enquiries about energy metering, billing and payments
* Handling enquiries regarding new accounts, providing assistance in setting up new supply contracts including setting up direct debit payments
* Opening new customer accounts
* Closing customer accounts including production of final bills
* Reconciling meter and consumption data for customer supplies and resolution of any discrepancies in advance of the bill runs.
* Billing and Collections Activities (including setting payment plans and Direct Debit reviews)
* Assisting in the satisfactory resolution of customer queries and complaints relating to energy supply, bills and charges, heating controls and meter identification
* Actioning 'Change of Tenancy' processes for outgoing and incoming domestic energy customers
* Setting up new commercial customer accounts and ensuring price tariff data is correctly uploaded
* Collecting and reporting of sales ledger invoicing, and payments allocation from Direct Debit payments and other receipts
* Identifying accounts that are at risk of bad debt and escalate to Management;
* Providing account reconciliations and breakdowns and where necessary handling the issue of credit notes in respect of adjustments to customer bills
* Maintaining and updating accurate customer records in compliance with data security standards
* Support in process analysis and identify key areas for improvement.
* Collaborate with cross-functional teams to implement changes
* Ensuring all customer services transactions are carried out in compliance with legislation, industry-defined consumer protection and company standards in all respects including data handling and record keeping,
credit control, responding to customer
The Successful Applicant
A successful applicant will have experience with the above & be available on short notice
What's on Offer
Salary £30,000 - £35,000
Hybrid Role
Contact
Alex Smith
Quote job ref
JN-092024-6531482
Phone number
+44 193 226 4006