IN ROOM DINING SUPERVISOR - Harrogate
Full Time
£26,000 per annum plus monthly service charge, typically £2,400 annually
40 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees
* Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
* Ensure adherence to quality expectations and standards
* Anticipate our guest's needs and provide exceptional service to enhance their stay
* Be responsible for setting trolleys and trays according to orders and standards
* Monitor inventory levels and assist with ordering and stock control
* Handle guest orders, inquiries, and special requests with professionalism and courtesy
* Conduct regular training sessions to enhance staff skills and product knowledge
Key Skills, Qualities & Experience
* The ability to multi-task and think on your feet
* Strong communication skills with both team members and guests
* Previous experience within the hospitality industry, preferably in a room service or F&B setting
* Excellent communication and interpersonal skills
* Strong attention to detail and ability to multitask in a fast-paced environment
* Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus - Earn up to £1000
* Complimentary employee car parking
* Complimentary state of the art onsite gym - with personal trainer support
* 31 days annual leave (including bank holidays) increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests and professional memberships
* Modern and spacious discounted live in accommodation for eligible roles
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing by providing access to a wide range of standout wellbeing support.
* We celebrate success. With an annual awards ceremony as well as team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
* Team Member of the Month Awards
* Discount on Grantley Hall's Restaurants, Spa products and Gift Shop
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
* Cycle to work scheme
* Access to Wagestream, allowing you to instantly access your wages
* Simplyhealth - Health cash plan
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