NIGHT TEAM MEMBER - 4 on 4 off - 12 Hour Shifts ( 7pm - 7am ) or ( 9pm - 9am )
Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service.
Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -
* Provide a high standard of customer service to all customers
* Respond appropriately to both customers and drivers
* Allocate jobs to drivers & planning to achieve the required response times
* Handling of live customer complaints
* Full awareness of real-time resource availability
* Pricing of jobs for drivers & customers as per pricing process
* Maximise opportunities to prevent occurrence's of loss-making jobs.
What we need from you to be successful :-
* Strong Work ethic giving full attention to detail & accuracy
* Able to solve complaints and issues
* Able to work alone and unsupervised at times
* Experience within a high pressured environment is advantageous
* Strong admin skills & willingness to be flexible.
If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you
Apply Now for a positive career move