Job Title: Business Change Delivery Lead
Division: Group Change
Reports To: As per Beazley’s organisation chart
Key Relationships: Head of Business Change, Business Operations Managers, Product Owners, Underwriters, Claims Managers, Corporate Development, Risk Management, Compliance, Product Development, Operations, IT and Finance teams.
Job Summary: The Business Change team is responsible for identifying and implementing improvements in business processes and delivering change initiatives across their full lifecycle, from initial idea generation through to benefits realization. This includes managing the transition of change at Beazley, collaborating with relevant stakeholders to embed change within the business, focusing on how individuals and teams transition to the new change, and identifying necessary changes in processes, procedures, and practices to achieve change and deliver planned benefits.
Key Responsibilities/Competencies:
* Gain an in-depth understanding of the Beazley business and technology landscape and have a strong knowledge of the variety of distribution channel target operating models.
* Ensure project alignment to strategic pillars, roadmap, and outcomes.
* Align teams/stakeholders around a clear vision and outcomes, defining OKRs to continually measure progress and mitigate risk.
* Partner with teams and stakeholders to coach, motivate, and collaborate around outcome delivery and blocker removal.
* Promote programme/project control excellence, quality assuring output, and acting on trends, data, test & learn, and ways of working.
* Use authority and influence to consult, challenge, intervene, and/or redirect as necessary in complex and political situations by building strong relationships, adapting communication style, and applying high emotional intelligence.
* Actively ensure benefits are realized, tracking through delivery to completion, and ensuring effective BAU handover post-closure.
Planning and Scheduling:
* Plan in accordance with Beazley Governance processes, within a variety of project/product delivery frameworks.
* Plan with foresight, applying lessons learned.
* Track progress/milestones in line with outcome-related planning.
* Proactively ensure that mitigating actions are developed and integrated into the plan.
* Resource forecasting and understanding resourcing impacts to budget.
* Identify and assess risks to delivery.
* Assess the ability of plans to deliver benefits.
* Provide QA and feedback on planning and scheduling.
* Champion and role model best practices.
Change Assurance and Control:
* Actively assess and communicate the impact of the change on the portfolio and provide challenge and insights back to the team.
* Ensure best practice change management is embedded throughout the lifecycle.
* Articulate decisions/direction and ensure they are reported to the correct level of delegated authority.
* Ensure best practice is followed and embed continuous improvement.
* QA the programme/project plan, resourcing budget, and additional metrics to the charter and benefits.
Decision Making and Developing Solutions:
* Make key decisions in tight timescales with available data, balancing risk and speed.
* Respond to emerging information and re-evaluate decisions.
* Develop practical solutions and implementation plans.
* Use scenario modeling to develop practical solutions and plans.
* Champion best practice for decision making and solution development.
Business Case Development:
* Ensure stakeholder requirements are fully considered in the business case for change.
* Effectively size the case for change, engaging with stakeholders to determine measurable benefit plans, evidence cost, and projected timeline for spend.
* Identify and quantify challenges, impacts, and risks to change delivery and integration.
* Develop best practice in the PM community.
* Able to provide impartial QA of discovery components and feedback for improvement.
Business Readiness:
* Lead stakeholder engagement and understand business readiness impacts on projects.
* Develop business readiness plans/support Change Manager in developing.
* Partner with teams and stakeholders to coach, motivate, and collaborate around outcome delivery and blocker removal.
* External QA of Business Impact Assessment and Business Readiness Plans across some projects.
* Align key stakeholders around a clear vision and outcomes.
Benefits Management:
* Ownership of benefits definition and management approach in the business case.
* Identify and mitigate internal and external risks.
* Define benefit profile and associated OKRs to ensure accurate progress tracking.
* Report on benefits management for large scale/complex projects at portfolio level.
* Critically review and challenge benefit profile and supporting OKRs.
Relationships:
* Relationship building: Develop relationships with trading and operational teams, senior management, and other staff throughout Beazley.
* Communications: Ensure that all relevant staff receive clear and frequent updates regarding initiatives or issues.
* Outreach: Develop and maintain constructive relationships with peers in organizations similar to Beazley.
* Understanding the broader environment: Work with Lloyd’s and related external entities to ensure successful implementation of external processes and systems.
General:
* Adopt the Beazley culture of Professionalism, Integrity, Effectiveness, and Dynamism.
* Comply with Beazley procedures, policies, and regulations including the code of conduct.
* Display business ethics that uphold the interests of all our customers.
* Ensure all interactions with customers are focused on delivering a fair outcome.
* Carry out additional responsibilities as individually notified.
Personal Specification:
Business Change Qualifications
* Project & Change Management and Agile PM certifications.
Knowledge and Experience
* Relevant experience in the insurance industry (preferably Lloyd’s and/or Company market).
* General commercial and financial knowledge.
* Experience of managing a team; strong people management skills, with the ability to upskill team members.
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