Role Overview
The Operations Manager will lead and manage operations at Honeypot Pen Y Bryn, ensuring high-quality service delivery for children and young people. This role involves managing a team, maintaining operational efficiency, and driving continuous improvement. Key responsibilities include managing budgets, developing staff, and fostering external partnerships.
Key Responsibilities
* Team Leadership: Lead, manage, and develop a team of 20 staff members (Full-time, Part-time, and Bank), ensuring high performance and a collaborative work environment.
* Operational Strategy: Implement Honeypot’s Strategic Plan and ensure compliance with key policies, including Safeguarding, Health & Safety, and Equality, Diversity & Inclusion.
* Service Delivery: Manage scheduling to ensure a full programme of services is delivered on time and within budget, while monitoring quality and maintaining high standards.
* Staff Management: Oversee staff training, appraisals, recruitment, and professional development to ensure motivation, competency, and alignment with organisational goals.
* Site Management: Ensure property and equipment comply with Health & Safety guidelines. Oversee cleaning, maintenance, and fire safety procedures.
* Financial Oversight: Manage the budget, ensuring cost-effective resource allocation and the completion of all projects on time and within budget. Collaborate with fundraising teams to secure additional resources.
* External Relations: Build strong relationships with schools, children’s services, and local communities to maximise referrals and partnership opportunities.
Qualifications and Experience
Essential:
* Relevant professional qualification (e.g., social work, education, or health).
* Minimum of 3 years’ senior leadership experience in social care, education, or a related field.
* Proven experience managing teams, budgets, and service delivery for children or young people.
* Solid understanding of relevant legislation, safeguarding, and Health & Safety practices.
Skills and Attributes
* Leadership and People Management: Demonstrated ability to lead diverse teams, foster collaboration, and create a positive workplace culture. Skilled in motivating staff and driving performance through coaching and feedback.
* Change Management: Strong capability to navigate and lead through change, fostering a culture of adaptability and continuous improvement in a fast-evolving environment.
* Strategic Thinking and Problem Solving: Ability to develop long-term strategies, analyse complex situations, and make data-driven decisions to solve challenges and seize opportunities.
* Digital Proficiency: Skilled in using modern productivity tools (Microsoft 365, project management software, CRM systems) and adopting new technologies to improve operational efficiency.
* Financial Acumen: Strong understanding of budget management, financial forecasting, and cost optimisation while maintaining operational standards.
* Beneficiary-Centric Mindset: Focus on ensuring that all services align with beneficiary needs and expectations, utilising feedback loops and data to continuously enhance service delivery.
* Collaborative and Inclusive Leadership: Ability to build relationships across departments and external stakeholders, promoting inclusivity and encouraging diverse perspectives to inform decision-making.
* Resilience and Stress Management: Ability to thrive in high-pressure environments, manage multiple priorities, and maintain calm under stress.
* Innovation and Agility: Proactive in identifying opportunities for innovation, implementing new ideas, and quickly adjusting strategies in response to changing conditions or feedback.
* Communication and Stakeholder Engagement: Exceptional communication skills to effectively engage with internal and external stakeholders, including staff, partners, and the community.
Additional Requirements
* Full driving licence and own car.
* Enhanced Disclosure and Barring Service (DBS) clearance (post exempt from the Rehabilitation of Offenders Act 1974).
Honeypot Children’s Charity is an Equal Opportunity Employer.