Role Overview:
We are seeking an experienced Scrum Master with expertise in Salesforce and JIRA to drive Agile delivery within a fast-paced Financial Services environment. The ideal candidate will facilitate Agile ceremonies, remove impediments, and ensure continuous improvement across multiple teams while collaborating with key stakeholders.
Key Responsibilities:
* Agile Facilitation: Lead daily stand-ups, sprint planning, retrospectives, backlog refinement, and sprint reviews to ensure efficient and effective Agile execution.
* Team Coaching: Guide teams in Agile best practices (Scrum/Kanban) and foster a culture of continuous improvement.
* Delivery Management: Ensure timely delivery of Salesforce implementations and financial applications, working closely with Product Owners, Developers, and QA teams.
* JIRA Administration: Maintain and optimise JIRA boards, workflows, and dashboards to enhance tracking and reporting.
* Stakeholder Management: Liaise with business stakeholders, developers, and testers to ensure alignment of deliverables with business goals.
* Risk & Issue Resolution: Identify blockers, dependencies, and risks, and proactively resolve or escalate as needed.
* Metrics & Reporting: Monitor sprint performance using velocity, burndown charts, and other Agile metrics to drive efficiency.
* Compliance & Governance: Ensure adherence to financial regulatory standards and internal compliance policies.
Key Requirements:
* Proven Scrum Master experience within Financial Services (Banking, Asset Management, Capital Markets, Insurance, etc.).
* Strong expertise in Salesforce CRM implementations, customisation, or integrations.
* Hands-on experience with JIRA for backlog management, workflow automation, and reporting.
* Deep understanding of Agile frameworks (Scrum, Kanban, SAFe) and Agile transformation methodologies.
* Excellent stakeholder management skills with experience collaborating across technology and business teams.
* Strong problem-solving skills with the ability to navigate complex, fast-moving environments.
* SAFe, CSM, PSM, or PMI-ACP certification is a plus.
* Technical knowledge of APIs, Salesforce DevOps, or Cloud platforms is desirable.