We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Our counter-fraud team is the largest and longest-established in the UK, and we pride ourselves on delivering legal excellence. We are incredibly proud of our reputation and the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks.
The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of litigated RTA suspected fraud files on behalf of a cross-section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. A high level of commercial awareness is essential, with decision-making to be reached within a set timeframe in accordance with the case strategy and the best interests of the client.
The caseload will consist of a range of suspected fraudulent insurance claims, including:
* Bogus Passenger
* Staged/Contrived
* Fraudulent Exaggeration
* Induced Accidents
* Low Speed Impact
* Late Notification Claims
* Credit Hire Fraud
* MIB
* Linked & Organised Crime
KEY ACCOUNTABILITIES
It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to resolution. Responsibilities in case management include, but are not limited to:
Strategic Excellence
* Detailed review and analysis of evidence throughout the life of the case
* Setting and agreeing the case strategy with clients, ensuring adherence to any KYO or generic strategies put in place by Lead Lawyer and Technical Leads
* Adhering to all work type process stages
* Identifying strategic litigation opportunities and complex cases when appropriate
* Identifying client trends and opportunities to raise profile with clients
Client Excellence
* Handling files in accordance with agreed client guidelines on a non-delegated basis
* Ensuring maximum client satisfaction on each case
* Ensuring accurate and timely completion of all client and internal MI
* Achieving both client and internal KPIs
Technical Excellence
* Reporting to Insurer client throughout the lifetime of the claim
* Liaising with all appropriate parties on the case to carry out agreed investigations
* Compliance with all procedural and investigative deadlines
* Achieving the best result in litigation – protecting the client’s position, ensuring full compliance with the court timetable, and utilising procedural tactical advantages where possible
* Proactively achieving the best results with case investigations and strategy from receipt until resolution
* Delegating tasks as appropriate to assistants
* Timely and accurate maintenance of all Case Management Systems from opening to closure
* Adherence to file management policies
* Complying with the SRA Standards & Regulations
Financial Excellence
* Be commercially aware, working in an efficient and effective manner
* Achieve financial targets
* Ensure timely and accurate billing
Cultural Excellence
* Adhere to our Values
WORKING HOURS
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office. We are agile workers with attendance at our offices at least 1 day a week.
SKILLS & ATTRIBUTES
* Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)
* Experience of handling RTA pre-litigated and/or litigated case load
* An understanding of insurance litigation practice and processes together with indemnity principles
* Knowledge of the litigation process / working knowledge of the CPR
* Good advocacy skills
* Good client care skills and evidence of working to client guidelines
* High level of analytical skills
* Excellent listening, verbal and written communication skills
* Ability to prioritise work, meet deadlines, and work under pressure
* Ability to anticipate problems and identify solutions
* Experience of time recording and billing systems
* Excellent IT Skills
REQUIRED SOFT SKILLS
* Client Care/Service
* Organisation
* Ability to prioritise and adaptability
* Teamwork and collaboration
* Oral and written communication
* Interpersonal and social skills
VALUES
Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our four values are at the heart of everything we do:
* We are connected
* We are dynamic
* We are innovative
* We succeed together
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Employee stock ownership plan
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Store discount
* Work from home
Schedule:
* Day shift
* Monday to Friday
Experience:
* Litigation: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Bolton
Reference ID: VN8320
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