Microsoft 365 Engineer Role Overview: We are seeking a Microsoft 365 Engineer with a solid background in Office 365 services and Active Directory to join our managed services team supporting one of our global enterprise clients. You will be a key player in delivering high-quality support and contributing to the continuous improvement of Microsoft 365 solutions. This role is ideal for a hands-on engineer with practical experience in Microsoft cloud and directory services, looking to work in an international, collaborative environment. Key Responsibilities: Provide Level 2/3 support for Microsoft 365 services across multiple brands. Implement changes and optimizations on the O365 tenant. Assist internal IT teams by providing advanced troubleshooting and technical guidance. Share knowledge and best practices with IT colleagues across the US and Europe. Required Skills & Experience: Strong experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune, etc.). Hands-on expertise with Microsoft Active Directory (user/group management, policies, permissions). Solid knowledge of Windows Server environments. At least 3 years of experience in an IT support or engineering role. Fluent English (required for international collaboration). Desirable Skills (Nice-to-Have): Experience with Microsoft Entra ID (formerly Azure AD) and hybrid identity solutions. Working knowledge of GPO, ADFS, DNS, DHCP, and PKI. Basic scripting skills (PowerShell, Batch, or VBScript) for automation. Familiarity with disaster recovery and IT security best practices. Personal Attributes: Self-motivated, proactive, and solutions-oriented. Strong problem-solving and troubleshooting skills. Excellent communication and teamwork in a global setting. This role offers an exciting opportunity to work on enterprise-scale IT solutions, collaborate with international teams, and enhance your expertise in Microsoft 365 and cloud technologies.