Work 3 weeks a month from home The Company Our award-winning client who are based on the outskirts of York are a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more. Winners of ‘Insurer if the Year’ at the Yorkshire Financial Awards three years in a row. The recognition doesn’t stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the ‘Best Claims Service’ category In fact, they have scooped up 20 awards in the last 5 years. The Role Reporting to a Customer Contact Team Lead, the Customer Contact Advisor role will handle calls from existing and new customers answering and dealing with their enquiries in a professional, friendly and helpful manner. This role is hybrid. You will work the 3rd week of every month in the office. The rest you will work from home Establishing new customer insurances policies. Servicing and administering existing customer insurance policies Liaising with insurance brokers in the administration of their customer requirements Developing and maintaining a rapport with customers to actively encourage a strong brand relationship and customer retention Advancing your learning and development environment to gain a deeper understanding of the company’s culture, values and identity. Key Skills and Experience Strong work ethic which will thrive in a fast paced and busy working environment Customer focused and always looking for the best outcome Ability to navigate bespoke computer systems Excellent communication and interpersonal skills Effective teamworking and organisational skills with a strong attention to detail Excellent time management Insurance or financial sector experience (Preferable but not essential) Benefits £22,300 - £24,804 annual salary Up to 33 days holiday long service increase Up to 5 days annual paid sickness leave long service increase Hybrid / remote working. Flexi-time policy Family friendly benefits & staff policy discount Employee Assistance Programme Private health insurance. Free staff gym Free parking Discounted onsite kindergarten Workplace pension scheme