Are you fluent in Italian with Customer Service experience?
Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (IT)
The Customer Experience Exec will provide an exceptional customer experience by promptly dealing with any telephone calls, emails or messages (from new or existing customers in Italy, working from the office, home or hybrid – must be able to travel to Burnely fr the initial 2 weeks training. Excellent product training, support and progression.
The Role –
* To deliver an exceptional pre and post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactive up-selling of products, the provision of advice and basic technical troubleshooting
* To improve the customer experience by proactively anticipating and resolving any issues, which may include; communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed
* To manage Marketplace orders
* To accurately create new sales and after-sales orders
* To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacti...