South Western Ambulance Service NHS Foundation Trust
The ARP Technical Manager will work within a National Service Management organisation and will provide technical support and assistance as well as testing verification to all of the Ambulance Trusts throughout the life of the ARP service contract. They shall be the primary interface between the ARP in life team and the tactical delivery of any new services or system modifications and upgrades.
Main Duties of the Job
Lead, plan and undertake small and large-scale system testing events in conjunction with system suppliers and users. Events may be structured between system module testing at a reference site to live system testing in a mission-critical Trust environment where there is a requirement for a high degree of accuracy and no margin for error.
About Us
The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARP's solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).
ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The services include the introduction of new technology to the national Ambulance fleet (approximately 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.
Job Responsibilities
For further information about this role please see the attached job description.
This role requires Security Clearance, and you will need to have been a UK resident for at least 5 years. For more information on the Government requirements, please visit the Gov website.
Person Specification
Education, Skills and Knowledge
* ITIL Foundation
* Extended knowledge of Telecommunication principles
* Proven written and verbal communication skills
* Proven ability to function as a member of a multi-professional team
* Significant experience of working within a large-scale service management structure
* Knowledge of OGC Supplier Management
* Knowledge of Service Management Toolsets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South Western Ambulance Service NHS Foundation Trust
Full-time, Flexible working, Home or remote working
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