OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands.
We are looking for forward thinking Patient Navigators / Call Handlers to join our friendly teams and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
Main duties of the job
The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.
Full-time (40 hours per week) and Part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.
Job responsibilities
The job holder will have to:
* Greet patients and visitors, advising them of their appointments and checking them in
* Advise patients on self-check in facilities
* Receive and make calls as required with the ability to handle heavy phone/patient traffic
* Divert calls and take messages as appropriate
* Sort, review and distribute incoming internal mail
* Process outgoing mail following the procedure
* Pull, file and photocopy patients paper records
* Scan and attach patients data to patients electronic records
* Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
* Receiving all incoming deliveries, opening and distributing accordingly
* Complete the Surgery Administration, including registrations and deductions
System used: SystemOne
Person Specification
Experience
* Prior experience as patient navigator/medical receptionist
Skills and Knowledge
* Be confident using the phone
* Have a good level of IT skills
* Be friendly and welcoming; patient and understanding
* Be able to follow instructions and procedures
* Have good organisation and communication skills
* Work accurately and methodically
* Be able to work with all types of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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